Transportation Operations Manager
7 days ago
We are seeking a dynamic and experienced leader to oversee daily operations, develop team members, and ensure processes meet and exceed customer expectations. The ideal candidate will be responsible for overseeing communication between team members, account managers, and customer contacts.
Job DescriptionAverage Salary: $97,500 per year (estimated)
Key Responsibilities:
- Ensure customer satisfaction through regular meetings and involvement in quarterly business reviews.
- Collaborate with management and customers to develop and execute standard operating procedures (SOPs).
- Monitor service failures and manage the corrective action process using Salesforce Incident Management tools.
- Provide prompt and accurate information to the team to ensure alignment with customer expectations.
- Drive positive change to meet company objectives in a dynamic marketplace.
- Manage department compliance with wage and hour laws, including time card approvals and scheduling.
- Allocate workloads effectively and manage labor expenses, producing monthly KPI reports.
- Provide coaching, training, and growth opportunities to improve team performance and morale.
- Promote the company's mission and goals, creating a positive and motivating work environment.
- Stay updated with industry changes and uphold customer service Level Agreements.
- Conduct regular business reviews, using analytics and market intelligence to identify growth opportunities.
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