Logistics Service Operations Manager

4 weeks ago


Burlingame, California, United States GL Career Placement Full time

We are seeking a seasoned Logistics Service Operations Manager to lead our client's team in the Transportation industry. This role is crucial for delivering exceptional customer experiences and fostering strong relationships with clients. The ideal candidate will oversee daily operations, develop team members, and ensure processes meet and exceed both customer and company expectations.

Job Summary:

As a key member of our team, you will be responsible for managing communication between team members, account managers, and customer contacts. You will also ensure customer satisfaction through regular meetings and involvement in quarterly business reviews.

Key Responsibilities:

  • Oversee communication between team members, account managers, and customer contacts.
  • Evaluate service failures and manage the corrective action process using Salesforce Incident Management tools.
  • Provide prompt and accurate information to the team to ensure alignment with customer expectations.
  • Develop and execute standard operating procedures (SOPs) with management and customers.
  • Allocate workloads effectively and manage labor expenses, producing monthly KPI reports.
  • Provide coaching, training, and growth opportunities to improve team performance and morale.

Requirements:

  • Proficient in advanced computer systems and applications (e.g., MS Office, TMS).
  • Consistently deliver quality results on schedule with a self-motivated approach.
  • Demonstrated ability to provide world-class customer service, including problem-solving and de-escalation skills.
  • Strong leadership with a focus on humility, respect, and promoting a culture of safety and teamwork.
  • Excellent communication skills, including active listening and negotiation.

Salary: $90k - $110k
Location: Burlingame (Hybrid, 3 days in office)
About Us:

GL Career Placement is a leading recruitment agency dedicated to providing top talent to businesses in the Logistics and Transportation industry. We are passionate about helping our clients achieve their goals and vision.



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