Kia Parts Advisor

1 month ago


Rockville, Maryland, United States HERSON'S KIA Full time
Job Overview

We are seeking a highly motivated and detail-oriented Kia Parts Advisor to join our team at Herson's Kia. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience when purchasing parts for their vehicles.

Responsibilities
  • Assist customers in selecting the required parts for their vehicles in a friendly, professionally, and efficiently.
  • Inform customers of part requirements and specials.
  • Answer phone calls, providing price quotes and other information.
  • Pull and fill orders from stock.
  • Notify manager of out-of-stock parts or shop materials that need immediate attention.
  • Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
  • Notify all necessary parties when special-ordered parts have been received.
  • Follow up on back-ordered parts and replenish assigned inventory daily.
  • Make sure all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
  • Ensure that all charge sales are signed by the customer and all customers receive a copy of their invoice.
Requirements
  • Parts experience preferred.
  • Excellent oral and written communication skills.
  • Excellent customer service skills.
  • Team player.
  • Maintain an organized, orderly, and clean work environment.
What We Offer
  • Healthcare plan.
  • Dental plan.
  • 401(k) with company match.
  • Health savings plan.
  • Growth opportunities.
  • Career and factory training.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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