Expeditor - Hannaford To Go

3 days ago

North Conway, New Hampshire, United States Hannaford Supermarkets Full time
About the Role

Hannaford Supermarkets is seeking a skilled Expeditor to join our team in the Hannaford To Go department. As an Expeditor, you will be the customer service liaison, responsible for ensuring a smooth and quick experience for our customers.

Key Responsibilities
  • Organize and prioritize shop and pickup processes to ensure timely and accurate order fulfillment.
  • Conduct order reviews to ensure accuracy and quality of products.
  • Check code dates and fresh product quality, with a focus on produce, to ensure the highest quality items are delivered to our customers.
  • Count parcels to ensure accuracy and stage orders for consolidation when necessary.
  • Setup shopper carts and partner with department leaders to ensure items requiring preparation are handled properly.
  • Dispense pickup and delivery orders car-side to customers and last-mile delivery drivers.
  • Monitor and manage all last-mile delivery orders through applicable dashboards.
  • Answer phone calls to address customer questions and arrivals, adhering to order wait time and order completeness goals.
  • Handle cash pickups and change orders as requested, logging as required.
  • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of age-restricted items.
Requirements
  • Effective communication and customer service skills.
  • Must meet minimum age requirements to perform specific job functions (18 years of age).
  • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
  • Demonstrated ability to perform the technical requirements for the Hannaford To Go Service.
Physical Requirements

This role requires the ability to perform repetitive hand and arm motions while standing/walking during the majority of the shift. You will also need to be able to wear a shopping device hands-free while shopping orders, bend and lift products weighing up to 15 pounds continuously, and push or pull up to 75 pounds on occasion.

About Hannaford Supermarkets

Hannaford Supermarkets is a leading grocery retailer in the United States, committed to providing high-quality products and exceptional customer service. We are an equal opportunity employer and welcome applications from diverse candidates.

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