Personal Banking Representative

3 weeks ago

Denver, Colorado, United States FirstBank Full time
About the Role

FirstBank is seeking a skilled Personal Banking Representative to join our team. As a key member of our banking operations, you will be responsible for providing exceptional customer service, processing transactions, and developing account relationships.

Key Responsibilities
  • Assist customers with a wide range of inquiries and requests
  • Process deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers
  • Open new accounts and provide product/service information
  • Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing
  • Process transactions accurately and adhere to all compliance requirements
  • Review daily reports and perform maintenance on accounts
  • Recognize and develop opportunities for cross-selling FirstBank products and services
  • Sell bank products and meet company sales goals
  • Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures
  • Perform other duties and projects as assigned by the market or region
Requirements
  • Entry-level job with little or no prior relevant work experience in the function
  • Bilingual in English & Spanish
Preferred Requirements
  • Cash handling and customer-service experience
Working Conditions and Physical Requirements
  • Frequently remains stationary throughout a typical business day
  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
  • Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
  • Occasionally positions self to access drawers and shelves of various heights
  • Frequently reaches for and handles paperwork and files
  • Constantly communicates with customers, coworkers, and management in-person and on the phone
Benefits

FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional, and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

This Job may be eligible for the:

  • New Accounts Cross-Sell Queue Incentive Plan

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

Colorado Job Application Fairness Act

Under Colorado's Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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