Operations Manager
3 weeks ago
Job Overview: As an Operations Manager for our team, you will play a crucial role in overseeing daily operations and ensuring seamless service delivery to our clients. Your primary responsibility will be to manage a team of dog walkers and pet sitters, coordinating their schedules and ensuring they have the necessary resources to provide top-notch care for our clients' pets.
Key Responsibilities:
- Team Management:
- Supervise and support a team of dog walkers and pet sitters.
- Conduct regular check-ins, provide training, and ensure adherence to company policies and procedures.
- Foster a positive and collaborative team culture.
- Client Relations:
- Address client inquiries and concerns promptly and professionally.
- Ensure client satisfaction through effective communication and problem resolution.
- Maintain strong relationships with clients and gather feedback to enhance service quality.
- Scheduling and Coordination:
- Create and manage daily schedules for dog walkers and pet sitters.
- Assign clients to appropriate team members based on availability and expertise.
- Monitor and adjust schedules to accommodate client requests and changes.
- Quality Control:
- Perform random spot checks to ensure service quality and adherence to company standards.
- Address any performance issues or concerns with individual team members promptly.
Requirements:
- Previous experience in a leadership or management role, preferably in the pet care industry.
- Strong organizational and communication skills.
- Ability to work independently and collaboratively with a diverse team.
- Knowledge and passion for animal care.
- Loosely available between 10 - 6 pm with approximately 3-4 hours dedicated to field management tasks.
Estimated Salary: $60,000 - $80,000 per year.
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