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Assistant Branch Manager
2 months ago
We are seeking a highly skilled and experienced Assistant Branch Manager to join our team at Navy Federal Credit Union. As a key member of our branch operations team, you will be responsible for overseeing the efficient operation of the branch, ensuring that all operational functions are completed and properly performed by branch staff.
Key Responsibilities- Supervise and lead a team of branch staff to provide members with a full range of financial products and services, including lending products and depository accounts.
- Assist the Branch Manager in monitoring cash operations and branch self-auditing efforts to ensure the security and integrity of credit union assets.
- Manage staff to ensure the completion of vault opening, closing, and balancing procedures.
- Participate in outside marketing and promotional activities to promote Navy Federal products and services to members and potential members.
- Participate in recruiting efforts, onboarding, and initial training of new team members.
- Participate in budgeting, purchasing, tracking, and records retention for business expenses.
- Guide team development to promote continual growth in technical, soft, and leadership skills.
- Provide support to ensure the team achieves and maintains product, service, and business goals, including cross-selling of Navy Federal products and services.
- Assist with leading and training team members to deliver high-quality service to members.
- Analyze reports and conduct trend analysis to optimize business performance.
- Ensure compliance with all security, safety, and emergency preparedness procedures.
- Ensure compliance with all HR-related policies, practices, and procedures.
- Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience.
- Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage, and equity loans, savings, and checking accounts.
- Working knowledge of multiple financial products, such as consumer mortgage loans, credit cards, and/or savings/checking accounts.
- Working knowledge of functions relating to cash and ATM operations.
- Ability to manage multiple priorities independently and/or in a team environment.
- Exposure to member/customer service operations.
- Exposure to mentoring and leading employees.
- Effective organizational, planning, and time management skills.
- Effective skill exercising initiative and using good judgment to make sound decisions.
- Effective skill interacting with staff, management, vendors, and members diplomatically and tactfully.
- Effective verbal and written communication skills.
- Effective word processing and spreadsheet software skills.
- Familiarity with financial institution and lending practices, principles, and regulations.
- Familiarity with retail banking industry best practices.
- Bachelor's Degree in Accounting, Business Administration, or the equivalent combination of training, education, and experience.
