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Care Manager

4 weeks ago

Columbus, Ohio, United States Careforth Full time
About Us

Careforth is a pioneer in the caregiving space, supporting family caregivers across the United States to confidently care for their loved ones at home. Our comprehensive approach includes in-person home visits, remote coaching, and a proprietary digital collaboration app, providing caregivers with the support, guidance, confidence, and connection to resources they need.

Job Summary

The Assessment, Care Manager (CM) works collaboratively as part of a care team to guide prospective families through an assessment process, enabling efficient activation of services. This includes assessing consumer and caregiver eligibility for services, developing an initial person-centered care plan, and preparing families for ongoing services, including orientation to our digital communication platform.

Key Responsibilities
  • Manage initial contact with prospective families and educate them on qualifications related to the consumer, caregiver, and home.
  • Promote the organization to prospective families and educate them on the services provided.
  • Assist prospective families in addressing social determinants of health needs, such as access to safe housing, education, and resources, benefit eligibility, social supports, and healthy behaviors.
  • Conduct initial assessments (typically onsite) and coordinate service activation, ensuring all required forms and standard procedures are followed.
  • Assign and assist with orientation training for each caregiver in our HIPAA-secure technology platform.
  • Develop a strong understanding of payer options and guide prospective families through the service activation process for applicable payer sources.
  • Assist in developing and reviewing each member's plan of care on an ongoing basis.
  • Assist caregivers with onboarding our HIPAA-secure technology platform, ensuring they have a proper understanding of how to successfully submit electronic daily communication.
  • Complete progress notes corresponding with each on-site visit or encounter, documenting medical history data and assisting in starting the plan of care.
  • Ensure continuous survey readiness and compliance with all regulatory and accreditation agency standards.
  • Ensure smooth transition to start of service with ongoing case management.
  • Perform other duties as assigned.
Requirements
  • Candidates must possess one of the following licenses: LISW, LSW, LPN, or RN.
  • Ability and flexibility to travel (usually by automobile) within assigned geographic areas; valid driver's license and automobile insurance are required.
  • Experience in case management, care planning, and assessment for cases including but not limited to eldercare, people with disabilities, and other complex medical needs in a healthcare setting.
  • Tech-savvy with the ability to teach others; proficient in common software and web-based applications (e.g., Case Management Systems, Office).
  • Ability to work in a fast-paced environment meeting departmental goals and KPIs.
  • Ability to influence and be self-motivated with a results-driven approach.
  • Additional state-specific qualifications may be required.
About Careforth

Careforth is an award-winning organization that improves health outcomes, keeps care at home longer, and provides financial benefits to caregivers and cost savings to state agencies and health plans. We understand the challenges of caregiving and are committed to supporting family caregivers at every turn.

Caregivers play a critical role in the future of healthcare, and so can you.