Business Analyst I

6 days ago


Owings Mills, Maryland, United States Swoon Full time
Business Analyst I Opportunity

We are seeking a detail-oriented and organized Business Analyst I to support our ServiceNow transition and knowledge management initiatives. As a key member of our team, you will play a crucial role in content review, article creation, reporting, and Salesforce support.

Key Responsibilities:

  • Assist in the content review process for ServiceNow transition.
  • Organize and manage content review information.
  • Create and update articles based on myHR Knowledge Intake requests.

Additional Responsibilities:

  • Develop and maintain banner and promotion ideas for myHR.
  • Create and manage a content promotion schedule.
  • Prepare weekly and monthly reports on knowledge management activities.
  • Organize and save reports for quarterly analytics.
  • Participate in SFDC testing processes and UAT.
  • Conduct regular access audits and reporting.

Requirements:

  • Eagerness to learn
  • Time management
  • Problem solving
  • Attention to detail

Work Environment:

Hybrid - Owings Mills, MD (3 days onsite, 2 days remote)

Rate: $20.00/HR + benefits


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