Quality Assurance Manager

2 weeks ago


Torrington, Connecticut, United States Bachmann Chemical and Engineering Full time
{"title": "Quality Manager - Customer Experience", "description": "About Us

Bachmann Chemical and Engineering, a leading innovator in light-curable adhesives and curing equipment, is seeking a highly skilled Quality Manager to join our team in Torrington, Connecticut.

About the Role

We are looking for a result-driven, innovative, and self-motivated individual to drive our Customer Compliance and Audit programs, ensuring Dymax implements customer quality requirements and delivers consistent communication of quality escapes.

Key Responsibilities
  • Develop and manage the Dymax Customer Quality Program, analyzing data to develop solutions that bring resolution to customer concerns.
  • Foster a proactive, innovative, customer-advocating Customer Quality Team, exercising strong leadership and judgment skills to acquire, develop, train, coach, cultivate, and manage talented personnel.
  • Adopt and leverage Quality Tools to ensure resolution of customer concerns, resolving issues, managing case management and nonconformances using Pareto, 5-Why, Fishbone, and 8D methodologies.
  • Prepare and manage Customer Quality compliance and audit programs, responding to customer surveys/questionnaires, coordinating PPAP requirements and on-site/remote customer audits.
  • Lead and manage Customer Quality improvement initiatives, developing corporate quality systems and workflows within the eQMS platform.
What We Offer
  • Attractive salaries
  • Personal growth opportunities
  • Excellent benefits packages, including health care, retirement plan, life insurance, and generous paid time off.
Requirements

Applicants must be authorized to work for any employer in the U.S. and have a strong understanding of quality management principles and practices.

Equal Employment Opportunity

Bachmann Chemical and Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, domestic violence status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

", "lang_code": "en"}

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