Membership Support Analyst

2 weeks ago

Mc Lean, United States Air Line Pilots Association Full time


Applying for this role is straightforward. Scroll down and click on Apply to be considered for this position.
Membership Administrative Analyst

Job ID:
Type: 5 (Non-Exempt, Bargaining Unit 2 (NEB)
# of Openings: 1
Category: Customer Service/Support - Membership Administrative Analyst

Responsibilities

Membership Administrative Analyst

The Air Line Pilots Association, International (ALPA), the foremost airline pilot union globally and a leading non-governmental aviation safety organization, is seeking a Membership Administrative Analyst. This role is essential in supporting our membership base of over 78,000 pilots across 71 airlines in the United States and Canada.

The Membership Administrative Analyst will be responsible for:

  • Receiving and addressing inquiries from pilots, elected officials, and airline representatives.
  • Analyzing data files and incoming communications to determine appropriate actions.
  • Responding efficiently to inquiries regarding pilot dues, insurance billing, and membership-related issues within established timeframes.
  • Documenting all correspondence related to membership or billing inquiries in the pilot's electronic file.
  • Communicating with necessary parties to gather information for timely responses.
  • Tracking the status of all inquiries and keeping relevant parties updated.
  • Maintaining pilot demographic information and preparing correspondence as needed.

Additionally, the analyst will:

  • Maintain and update pilot billing accounts in the Association Management System (AMS) for all Accounts Receivable activities.
  • Perform annual earnings-file verifications and reconciliations using pilot payroll or tax reports.
  • Process periodic rebate transactions and establish a follow-up system to ensure accurate and prompt processing of work.
  • Ensure the accuracy of membership and billing account information through regular analysis of generated reports.
  • Assist and support other departmental functions as required.

The ideal candidate will quickly acquire and apply knowledge of the Association's Constitution, By-Laws, and Administration Manual in their daily work, contributing to a challenging and rewarding environment.

Minimum Requirements:

  • Two years of college with a focus on business administration or management is strongly preferred; a high school diploma is required, or an equivalent combination of education and experience.
  • A minimum of two years of experience working with computer systems in a business setting is required.
  • Experience in customer/member service is essential.
  • Familiarity with an AMS is preferred, with Aptify experience being strongly favored.
  • Proficiency in Microsoft Excel, Access, Word, and Outlook is necessary.
  • Excellent interpersonal and communication skills, both oral and written, are required.
  • Ability to interact professionally with all levels of contacts, both internal and external.
  • Flexibility to work on short notice as needed.
  • Strong mathematical aptitude is required.

Physical Demands:

Note: The physical demands described herein are characteristic of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential physical activities of this position described below.

Regularly operates a computer or mobile device. Frequently required to maintain a stationary position, move about the office, and communicate effectively with others.

Regularly required to sit, stand, bend, reach, and move about the office. May also include occasional bending, stooping, squatting, and/or pushing and pulling or moving items.

Occasionally required to move, raise, reach, and/or retrieve items weighing up to ten (10) pounds. Sporadically, may need to handle items weighing as much as 25 pounds.

ALPA offers competitive salaries with excellent benefits, including:

  • 401k Plan with Non-Elective Employer Contribution of 11% plus 2% into a Market-Based Cash Balance Plan after 180 days of employment. No employee contribution required.
  • Comprehensive health care benefits from day one, including coverage for medical, dental, and vision for employees and their families.
  • Generous paid vacation and holiday leave, along with volunteer days.
  • Competitive parental leave and company-paid premiums for disability and life insurance.
  • Flexible Spending and Health Savings accounts.
  • Education Assistance Program and optional benefits such as pet insurance and legal plans.
  • Partial remote work opportunities.

Projected Annual Salary Range: $49,816.00 – $67,028.00

Relocation and sponsorship are not available for this position.

ALPA is an equal opportunity employer committed to diversity and inclusion in a safe workplace.

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