Membership Support Analyst

2 weeks ago

Mc Lean, United States Air Line Pilots Association Full time


Applying for this role is straightforward. Scroll down and click on Apply to be considered for this position.
Membership Administrative Analyst

Job ID:
Type: 5 (Non-Exempt, Bargaining Unit 2 (NEB)
# of Openings: 1
Category: Customer Service/Support - Membership Administrative Analyst

Responsibilities

Membership Administrative Analyst

The Air Line Pilots Association, International (ALPA), the largest airline pilot union globally and a leading non-governmental aviation safety organization, is seeking a Membership Administrative Analyst. This role involves managing inquiries from pilots, elected officials, airline representatives, and others. Responsibilities include analyzing data files and incoming requests to determine appropriate actions, efficiently addressing inquiries related to pilot dues and insurance billing, and ensuring all correspondence is accurately documented in the pilot's electronic file.

Key duties also include maintaining and updating pilot billing accounts within the Association Management System (AMS) for all Accounts Receivable activities, including dues and assessment charges, adjustments, and payment arrangements. The analyst will perform annual earnings-file verifications and reconciliations, process periodic rebate transactions, and establish a follow-up system to ensure accurate and timely processing of work.

The successful candidate will quickly learn and apply knowledge of the Association's Constitution, By-Laws, and Administration Manual in their daily tasks, contributing to a challenging and rewarding work environment.

Minimum Requirements:

  • Two years of college with a focus on business administration or management is strongly preferred; a high school diploma is required, or an equivalent combination of education and experience.
  • A minimum of two years of experience working with computer systems in a business environment is required.
  • Experience in customer/member service is essential.
  • Familiarity with an AMS is preferred, with Aptify experience being highly desirable.
  • Proficiency in Microsoft Excel, Access, Word, and Outlook is necessary.
  • Excellent interpersonal and communication skills, both oral and written, are required.
  • Ability to interact professionally with all levels of contacts, both internal and external.
  • Flexibility to work on short notice as needed.
  • Strong mathematical aptitude is required.

Physical Demands:

Note: The physical demands described herein are characteristic of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential physical activities of this position described below.

Constantly operates a computer/smartphone/tablet. Regularly required to maintain a stationary position; move about the office; determine what others have said or written; and converse with others to exchange accurate information.

Regularly required to sit, stand, bend, reach, and move about the office. May also include occasional bending, stooping, squatting, and/or pushing and pulling or moving, e.g., to pack, unpack, and/or move cases.

Occasionally required to move, raise, reach, and/or retrieve binders, books, boxes, and files up to ten (10) pounds (lbs.). Sporadically, may be responsible for moving, raising, reaching, and/or retrieving binders, boxes, cases, and/or files weighing as much as 25 lbs. (Assistance may not always be available.)

ALPA offers competitive salaries with excellent benefits, including:

  • 401k Plan with Non-Elective Employer Contribution of 11% plus 2% into a Market-Based Cash Balance Plan after 180 days of employment. No employee contribution required. The 401k plan includes a Roth option and a 4-year vesting schedule.
  • Generous health care benefits on day one – PPO, Kaiser (where available), and a High Deductible Health Plan which includes coverage for medical, dental, and vision benefits for employee, spouse, and/or dependent children;
  • 15 days paid vacation and 12 holidays per year plus 2 volunteer days per year;
  • Generous sick and bereavement leave;
  • Competitive parental leave;
  • Company-paid premiums for disability and life insurance;
  • Flexible Spending and Health Savings accounts;
  • Retiree health plan;
  • Education Assistance Program; and,
  • Optional benefits including pet insurance, excess life insurance, legal plan, and qualified transportation fringe benefits, where available.
  • Partial remote work opportunities.

Relocation not provided.

Sponsorship not available for this position.

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