Medical Assistant

4 weeks ago

Natick, Massachusetts, United States One Medical Full time
About One Medical

At One Medical, we're on a mission to transform healthcare by making quality care more affordable, accessible, and enjoyable. Our primary care solution is designed to challenge the industry status quo and improve the experience for everyone involved - from patients and providers to employers and health networks.

We're not your average doctors' office. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for years.

As a leader in the healthcare industry, we're committed to delivering exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes.

We're building a diverse, driven, and empathetic team that thrives in a culture of feedback and growth. Our team members are nimble and responsive to the needs of our patients and colleagues.

The Opportunity

We're seeking a highly skilled Medical Assistant - Patient Care Specialist to join our team. As a key member of our clinical support team, you'll provide exceptional patient care and support our providers and virtual medical team with clerical duties.

You'll be responsible for providing best-in-class venipuncture services, performing and assisting with extended scope duties, and maintaining high standards of in-office care. You'll also be an ambassador for our patients, providing a positive and fluid in-office experience through patient intake, same-day schedule management, and follow-up scheduling.

As a Medical Assistant - Patient Care Specialist, you'll have the opportunity to work with a diverse patient population, from pediatrics to geriatrics, and provide individualized, human-centered care. You'll also be responsible for dispensary responsibilities, including verifying counts, maintaining inventory, and filling prescriptions for patient pick-up.

We're looking for a team player who is confident, empathetic, and able to display trust during the collection process. You'll have a proven track record of persisting through change, stepping up to take action on challenges, and learning quickly and effectively in new situations.

Responsibilities

  • Provide best-in-class venipuncture services to a diverse patient population
  • Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
  • Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
  • Dispensary responsibilities, including verifying counts, maintaining inventory, and filling prescriptions for patient pick-up
  • Support our providers and virtual medical team with clerical duties, including answering patient messages, following up on lab cases, and assisting with billing inquiries and DOH reporting
  • Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, and follow-up scheduling
  • Perform front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations
  • Assist our senior patients with administrative tasks, including answering phone calls, sending faxes, and coordinating transportation
  • Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad-hoc asks
  • Perform opening and closing duties/daily office upkeep, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
  • Master our technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, to interact with team members and complete daily work

Requirements

  • At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  • A High School Diploma or equivalent
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
  • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
  • A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
  • Phlebotomy experience and/or certification preferred
  • Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred

Benefits

  • Taking care of you today: paid sabbatical after 5 and 10 years, Employee Assistance Program, competitive Medical, Dental, and Vision plans, free One Medical memberships, pre-tax commuter benefits, PTO cash outs
  • Protecting your future: 401K match, credit towards emergency childcare, extra contributions toward maternity and paternity leave, paid Life Insurance, Disability insurance

Work Schedule

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at our offices located in Newton, Boston, and Cambridge, MA. Flex Lab Services Specialists lend support to multiple One Medical locations in a market and location and schedule are subject to change.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.

By applying, you consent to your information being transmitted by Jobcase to the Employer, as data controller, through the Employer's data processor SonicJobs.

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