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Veterinary Front Desk Associate

2 months ago

Wauwatosa, Wisconsin, United States Mission Veterinary Partners Full time
Job Summary

The Receptionist is a vital role in creating a positive and welcoming experience for clients and their pets. As the first point of contact, you will be responsible for providing exceptional customer service, handling client inquiries, and supporting the veterinary team in daily patient and client care.

Key Responsibilities
  • Maintain and uphold the Core Values and Mission Statement of Mission Veterinary Partners.
  • Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
  • Answer client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
  • Schedule appointments and surgeries according to hospital scheduling guidelines and make surgery and appointment confirmation calls.
  • Enter accurate charges, explain invoices to show value for care provided, and echo doctors' recommendations when checking out clients.
  • Collect payment when services are rendered, including making change for cash payments, processing credit cards, and getting proper ID for checks.
  • Verify the eligibility of clients with charge accounts.
  • Check medical and computer records for accurate client addresses, phone numbers, and e-mail addresses.
  • Fulfill prescriptions refill forms and provide routine administrations instructions to clients.
  • Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications
  • Demonstrated commitment to MVP core values.
  • Computer knowledge required, including keyboarding and use of communication tools.
  • Working knowledge of veterinary terminology, including pronunciation, spelling, and meaning.
  • Excellent spelling and grammar skills.
  • Ability to handle varied and sometimes difficult conditions, including exposure to highly emotional situations.
  • Ability to display tact and respect with clients and team members, even when busy or hectic.
  • Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
  • Must feel and express a genuine liking for animals and their owners and for working in an animal care field.