Technical Implementation Specialist

3 days ago


Raleigh, North Carolina, United States Public Consulting Group Full time
About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Our multidisciplinary approach enables us to meet challenges, pursue opportunities, and serve constituents across the public sector.

Job Responsibilities
  • Develop presentations for client stakeholders
  • Evaluate client needs, plan and execute delivery and implementation plans, and test and troubleshoot final system setups
  • Assist external clients in implementing technical systems, software, or solutions
  • Learns web-based technologies and leads clients through implementation and training processes
  • Drafts updates to training manuals and other end-user documentation
  • Assists end-users with support inquiries using multiple platforms
  • Cordinates with team if end-user inquiries need to be escalated
  • Assists in conducting online and on-site trainings
  • Assists team in developing specifications and testing technical development tasks
  • Uses database management systems to gather and analyze data
  • Works within a team to accomplish other duties on projects to meet necessary deadlines
Salary and Benefits
  • Estimated annual salary range: $70,000 - $74,000
  • Comprehensive benefits package, including medical and dental care benefits, 401k, PTO, parental leave, and bereavement leave


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