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Community Liaison
2 months ago
We are seeking a highly motivated and customer-focused Community Consultant to join our team at American Property Management. As a Community Consultant, you will be responsible for providing exceptional customer service to our residents and prospective tenants, while also promoting our community and driving business growth.
Key Responsibilities- Tour units with prospective tenants and highlight the unique features and selling points of our property.
- Handle customer and tenant relations, ensuring all issues are addressed promptly and with a high level of customer service.
- Stay up-to-date on market trends and competitor activity to maintain a competitive edge.
- Prepare and maintain reports for management, highlighting key performance indicators and areas for improvement.
- Host community events and ensure they meet American Property Management's quality standards.
- Assist residents throughout the rental process, from initial inquiry to move-in and beyond.
- 2+ years of experience in customer service, preferably in the multifamily or student housing industry.
- Knowledge of Federal Fair Housing Laws, Landlord/Tenant Laws, and ADA regulations is a plus.
- High school diploma or equivalent required; degree in a related field is a plus.
- Excellent communication and teamwork skills, with a positive attitude and strong work ethic.
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
- Competitive hourly rate of $25-$30, with bonus incentives and a comprehensive benefits package.
- A fun and collaborative work environment, with opportunities for professional growth and development.
- A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
