Customer Service Representative

4 weeks ago


Elkhorn, Nebraska, United States Bob Speck - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth.

Key Responsibilities
  • Establish and maintain strong relationships with clients, providing personalized support and guidance to meet their insurance needs.
  • Provide prompt and accurate responses to client inquiries, ensuring seamless communication and resolution of issues.
  • Utilize a customer-centric approach to educate clients about insurance options, promoting informed decision-making and loyalty.
  • Collaborate with internal teams to ensure seamless service delivery and continuous improvement.
Requirements
  • Proven experience in client-facing roles, with a strong track record of building and maintaining relationships.
  • Excellent communication and interpersonal skills, with the ability to adapt to diverse client needs.
  • Strong problem-solving and analytical skills, with the ability to navigate complex insurance products.
  • Associates degree or higher, with a focus on business, marketing, or a related field.
What We Offer
  • A competitive salary and commission structure, with opportunities for growth and advancement.
  • A comprehensive benefits package, including paid time off and retirement plan with matching contributions.
  • A dynamic and supportive work environment, with ongoing training and development opportunities.


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