Social Work Telephone Reassurance Representative

1 month ago


Glen Allen, Virginia, United States RemX Full time

We are seeking a skilled Social Work Telephone Reassurance Representative to join our team at RemX. As a key member of our organization, you will play a vital role in providing follow-up support to applicants in need of program assistance.

Main Responsibilities:

  • Perform outbound service calls and follow up on database applications via phone
  • Conduct questionnaires via phone for Food Stamp applications and other services available
  • Check-in on services needed
  • Responsible for following up applications/database applicants
  • Must be detail-driven, articulate, and patient
  • Monday to Friday, business hours 8-5pm
  • Bilingual English/Spanish is a must

Requirements:

  • Professional communication skills
  • Telephone skills, listening, professionalism, organization, and customer focus
  • Strong verbal and written communication skills
  • Ability to work independently and as part of a team
  • Detail-oriented and organized
  • Ability to multi-task and prioritize based on client demands
  • General knowledge of Microsoft Office

We offer a comprehensive benefits package, including medical, dental, and vision coverage. Additionally, we provide a referral bonus and access to free online career-focused courses.



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