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Mixology Expert

2 months ago

Los Angeles, California, United States JACKMONT HOSPITALITY INC Full time
Job Overview

As a key member of the JACKMONT HOSPITALITY INC team, the successful candidate will be responsible for delivering exceptional customer experiences in a fast-paced, dynamic environment.

Key Responsibilities:

  • Drink Preparation and Service: Prepare and serve a wide range of cocktails, beers, and wines to guests, adhering to standard recipes and company policies.
  • Guest Engagement: Develop a warm and welcoming atmosphere, engaging with guests to understand their preferences and make recommendations.
  • Food Coordination: Coordinate food orders from guests seated in the bar area with the kitchen staff.
  • Upselling and Merchandising: Upsell food or drink items to guests where appropriate, promoting the company's offerings.
  • Bar Maintenance: Maintain a clean and organized bar area, ensuring a safe and efficient working environment.
  • Point of Sale Operations: Accurately ring up all orders in the POS system, handling cash, credit card transactions, and making change correctly.
  • Brand Standards: Adhere to all relevant brand standards for service, ensuring a consistent and high-quality experience for guests.

Requirements:

  • Appearance and Grooming: Maintain a neat and well-groomed appearance, adhering to the company's uniform standards.
  • Technical Skills: Operate the P.O.S. system, make change correctly, and process credit card transactions.
  • Communication and Conflict Resolution: Respond calmly and professionally to guest complaints, escalating issues to management as needed.
  • Physical Demands: Frequently lift 30 lb. cases and carry them short distances, up or down stairs.
  • Certifications and Background Checks: Pass the 10-year federal background check (TSA) and maintain any required certifications.