Retail Department Head
3 weeks ago
The Front-End Department Head is a key role at PGA TOUR Superstore, responsible for delivering exceptional customer experiences in our stores. This position oversees the Club Services Desk and Front-End operations, ensuring seamless execution of our Experience Game Plan and adherence to Company Merchandise Standards.
Key Responsibilities:
- Support and oversee all Club Services and Front-End operations, providing expert input to drive sales and elevate customer experiences.
- Act as the expert of the assigned department(s), communicating expectations and standards to execute Company programs.
- Execute the role of a Starter (greeter) when not actively engaged in supporting Services or Front-End operations, ensuring customers receive a warm greeting and guidance on product locations.
- Direct on-floor work assignments and provide specific departmental training for all Associates, promoting a culture of ethical conduct, safety, and compliance.
- Participate in weekly department walks with the Sales and Service Manager to evaluate the state of the business and create worklists for self/department Associates.
- Assist in maintaining Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and customer experiences.
- Ensure all Club Services and Front-End areas, equipment, and supplies are always clean, organized, and operational.
- Responsible for but not limited to basic club repair duties, G&T App Management, retrieving BOPIS orders for customers, processing trade-ins, and executing Cleaning & Equipment Maintenance Checklist.
- Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.
Requirements:
- Strong communication and interpersonal skills, with the ability to communicate cross-functionally and lead by example.
- Basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.
- Ability to manage conflict, lead conflict resolution, and hold others accountable.
- Business acumen with the ability to quickly learn and adapt to new situations.
- Organizational skills with the ability to prioritize multiple tasks and allocate resources effectively.
- Leadership skills with a Servant Leadership approach, promoting a culture of customer service and excellence.
- High School Diploma or equivalent and retail experience preferred.
- Ability to work a flexible schedule, including nights, weekends, and holidays, depending on business needs.
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Minnetonka, Minnesota, United States PGA TOUR Superstore Full timeAt PGA TOUR Superstore, we are seeking a highly motivated and customer-focused individual to lead our Front-End Department as a Department Head.The ideal candidate will be responsible for delivering exceptional customer experiences, implementing the Experience Game Plan, and executing product conversion processes with precision.Key responsibilities include...
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