Retail Department Manager

4 weeks ago


Minnetonka, Minnesota, United States PGA TOUR Superstore Full time

At PGA TOUR Superstore, we are seeking a highly motivated and customer-focused individual to lead our Front-End Department as a Department Head.

The ideal candidate will be responsible for delivering exceptional customer experiences, implementing the Experience Game Plan, and executing product conversion processes with precision.

Key responsibilities include handling store returns and checkouts, managing service-related processes, and adhering to Company Merchandise Standards.

This role requires strong leadership skills, conflict resolution abilities, and a passion for driving sales and elevating the customer experience.

Responsibilities include but are not limited to cash handling procedure, deposits, customer escalation, opening/closing procedures, providing task direction to all departments, maintaining brand/merchandising standards across the entire store, and driving customer experience and associate/customer safety.

**Computer Skills:** Basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.

**Accountability:** Ability to manage conflict, lead conflict resolution, and hold others accountable.

**Business Acumen:** Ability to quickly learn business acumen with appropriate training.

**Education/Experience:** High School Diploma or equivalent and retail experience preferred.

**Schedule:** Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.



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