Energy Efficiency Customer Support Specialist

2 days ago


New London, Connecticut, United States CLEAResult Full time
Overview
We are seeking a skilled professional to fill the role of an Energy Efficiency Customer Support Specialist in our remote team. This is an excellent opportunity for individuals who thrive in customer-facing environments and have a passion for helping others achieve energy efficiency.

This is a remote position that can be located anywhere. As an Energy Efficiency Customer Support Specialist, you will play a key role in assisting utility customers in saving money, making their homes more energy efficient, and contributing to a better climate through sustainable practices.

Main Responsibilities:
  • You will provide exceptional customer support on multiple programs using various platforms, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and status updates.
  • Each call will be unique, requiring a different type of service for a diverse range of utility customers.
  • You will have access to a wide range of support scripts, from verbatim to simple usage guides.
  • Some programs may involve chat or email interactions with customers.

Requirements:
  • A high school diploma or equivalent is required.
  • You must be able to type at a speed of 35+ words per minute.
  • No attendance or punctuality concerns are acceptable.
  • You should be able to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously.
  • A minimum of six months of previous experience within a customer-facing environment is required; call center experience in an inbound/outbound sales environment is preferred.
  • You should be sales-oriented with a focus on customer service satisfaction.
  • The estimated salary for this position is around $45,000 to $60,000 annually, depending on location and experience.

Salary Information:
$45,000 - $60,000 per year

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