Customer Service Delivery Driver

2 hours ago

Fergus Falls, Minnesota, United States The Sherwin-Williams Company Full time
Job Summary

This role involves working closely with customers to understand their needs and provide solutions. The ideal candidate will have excellent communication skills and be able to work independently in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service to ensure high levels of satisfaction
  • Assist customers in person and over the phone by determining their needs and presenting appropriate products and services
  • Process sales transactions accurately and consistently with company policies and procedures
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull appropriate products from the sales floor or warehouse
  • Tint and mix products to customer specifications
  • Load, transport, and deliver items to customers in a safe and timely manner
  • Assist with loading and unloading items from vehicles
  • Maintain the store vehicle and alert the supervisor to repair and servicing needs
  • Adhere to assigned routes and follow time schedules
  • Comply with all laws, traffic regulations, safety procedures, etc., when driving a vehicle
  • Prepare reports and other documents relating to deliveries
  • Operate equipment and machines, such as cars, trucks, forklifts, etc.
Requirements
  • Must be at least 21 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must have a valid, unrestricted Driver's License
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
  • If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
  • If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Preferred Qualifications
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint related products
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish

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