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Food Service Associate

2 months ago

Springfield Illinois, United States Memorial Health Full time

Job Summary:

Memorial Health is seeking a highly skilled and detail-oriented Food Service Associate to join our team. As a Food Service Associate, you will play a critical role in providing exceptional food and service to our patients and retail customers.

Key Responsibilities:

  • Complete setup, stock, and sanitation of workstations following standard procedures.
  • Accurately assemble patient meals to order.
  • Deliver patient meals and nourishments accurately and in a timely manner, according to proper procedures.
  • Respond to patient requests for personal/nursing care by alerting the appropriate staff to assist the patient.
  • Identify situations that may indicate a violation or infraction of food service/room service policies and report to management accordingly.
  • Adequately inventory nursing units for bulk nourishments and tube feedings.
  • Deliver and stock bulk nourishments on nursing units as ordered.
  • Rotate food stock based on use by dates following standard procedures.
  • Retrieve soiled trays from nursing units in a timely manner.
  • Perform sanitation duties according to department procedures, including but not limited to recording of food temperatures and sanitizer test logs.
  • Demonstrate use of quality improvement in daily operations.
  • Identify and respond appropriately to patient and customer satisfaction issues.
  • Prepare, replenish, and serve a variety of foods.
  • Transport food, supplies, and equipment as directed.
  • Safely operate a variety of food service equipment.
  • Record appropriate information on various documents per department procedure.
  • Perform routine clerical tasks such as answering the phone, operating a cash register, and money handling.

Requirements:

  • High School education or GED preferred.
  • One or more years of experience in food service preferred.
  • Service-oriented, one-year experience in a position dealing with the public preferred.
  • Knowledge of principles of food sanitation, health hazards, and necessary precautionary measures.
  • Ability to push, pull, and transport up to 30 lbs. and stand/walk for prolonged periods of time.
  • Ability to multi-task while working on multiple responsibilities simultaneously.
  • Interpersonal skills to interact with co-workers, medical staff, patients, team leaders, and management.
  • Ability to read and write, follow verbal and written instructions.
  • Ability to work as a team member.
  • Demonstrates excellent oral communication and customer relations skills.