Front Desk Supervisor

2 weeks ago

Gilroy, California, United States Aimbridge Hospitality Full time
Job Summary

The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the hotel's front desk, providing exceptional customer service to guests, and maximizing room revenue. This position requires a high level of attention to detail, effective communication skills, and the ability to work well under pressure.

Responsibilities
  • Assist the Front Desk Manager and/or General Manager in maintaining a high level of customer satisfaction
  • Monitor and control room inventory, ensuring accurate and efficient room assignments
  • Process guest requests and resolve any issues in a timely and professional manner
  • Collaborate with other departments to ensure seamless guest experiences
  • Maintain accurate records and reports, including room occupancy and revenue
Requirements
  • At least 2-3 years of experience in a hotel or related field
  • High school diploma or equivalent required; college coursework in a related field is a plus
  • Previous supervisory experience is preferred
  • Valid driver's license for the applicable state
  • Excellent communication and problem-solving skills
What We Offer

Aimbridge Hospitality is committed to providing a positive and supportive work environment, with opportunities for growth and development. Our benefits package includes medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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