Front Desk Supervisor

3 weeks ago

Gilroy, California, United States Aimbridge Hospitality Full time
Job Summary

The Front Desk Supervisor plays a crucial role in ensuring the smooth operation of the hotel's front desk, providing exceptional service to guests, and maximizing room revenue. This position requires a high level of attention to detail, effective communication skills, and the ability to work well under pressure.

Responsibilities
  • Assist the Front Desk Manager and/or General Manager in maintaining a high level of customer satisfaction
  • Process guest check-ins and check-outs efficiently and accurately
  • Manage room inventory and ensure maximum occupancy
  • Handle guest complaints and resolve issues in a professional and courteous manner
  • Collaborate with other departments to ensure seamless guest experiences
  • Perform administrative tasks, such as data entry and reporting
Requirements
  • High school diploma or equivalent required
  • At least 2-3 years of progressive experience in a hotel or related field
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and handle multiple tasks simultaneously
  • Basic arithmetic functions and financial knowledge
What We Offer

Aimbridge Hospitality is committed to providing a positive and supportive work environment, with opportunities for growth and development. We offer a competitive salary, benefits package, and a chance to be part of a dynamic and global hospitality company.

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