Customer Service Technician
1 day ago
Cleartide is seeking a highly skilled Customer Service Technician to join our team. As a key member of our operations department, you will be responsible for delivering exceptional customer service and support to our growing customer base. Your primary duties will include physical delivery and transportation of equipment, installation of products for new and existing customers, and servicing Cleartide machines in the field. You will also be responsible for providing courteous and professional routine service to our customers. This role offers opportunities for advancement and future growth within our service and operations departments.
About Cleartide
Cleartide provides enhanced business services to a broad range of industries, helping organizations provide employees and visitors with necessary products to optimize the work environment. We specialize in leasing commercial water filtration and purification machines to help our customers eliminate bottled delivery and single-use plastics, enhance their point-of-use hygiene, promote sustainability efforts, and provide a world-class service experience.
Work Environment
The Customer Service Technician role will be based out of our Woburn, MA headquarters and will report directly to our Service Manager. Our environment offers flexible scheduling, generous PTO, company events, and a clear path to additional incentives and career growth.
Key Responsibilities
Your primary function within the organization will be to provide successful, professional service to our new and existing customers to drive excellence in customer satisfaction. A typical day in this role will involve any of the following activities: preparing machines for delivery, receiving inventory, transporting machines in our company vehicle, visiting customer sites for routing service and/or troubleshooting a technical issue, installing new equipment at a customer site, and more. As our first primary operational hire, your role will be both autonomous and well supported with trainings and resources to make you successful. You will also have the opportunity to work in collaboration with our sales department to earn additional income on upsell opportunities within your customer accounts.
What's in it for you?
Work for a top-line focused company in a long-term growth stage. Be a part of a $2.3 billion global market that's growing at a rate of 8% each year. Work in a environment that promotes autonomy where all of our employees have a voice. Technical training will be provided, so you'll be an expert in no time. We grow, you grow. Short-term career path to expanded roles in management and leadership as we expand our business. Earn additional income through structured collaboration programs with our Sales team. Hourly wages plus performance incentives. Autonomous work environment. Develop rapport with your accounts and book of business. Ability to upsell and make new offers available to your customers.
Compensation
Hourly wage of $21.00 per hour. Additional quarterly incentive opportunities based on performance. Eligible for wage increases based on tenure and performance.
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