Service Technician

2 weeks ago


Woburn, Massachusetts, United States KORE1 Technologies Full time
Job Title: Service Technician

KORE1 Technologies is seeking a skilled Service Technician to join our team. As a Service Technician, you will play a critical role in enhancing the customer experience by providing top-notch support and maintenance for our clients' audio visual and video conferencing systems.

Key Responsibilities:
  • Conduct proactive and reactive support and maintenance of installed audio visual and video conferencing systems and components remotely and on-site.
  • Diagnose and resolve technical hardware and software issues involving company and other products.
  • Responsible for maintaining and operating audio equipment used in the recording and distribution of multi-channel audio and video.
  • Advanced troubleshooting problems and repair of equipment such as digital audio recorders, audio systems, microphones, audio mixers, DSP processors, associated cabling, and other multimedia equipment.
Requirements:
  • Minimum of 2 years hardware, audio, audio visual and/or digital audio skills and qualifications.
  • Formal training with installed AV systems with understanding of addressing issues specifically video over IP.
  • Basic understanding of audio concepts such as how an amplifier, microphone, and other common courtroom hardware components function.
  • Has experience installing hardware or cabling such as mounting displays or video conferencing systems.
  • Able to demonstrate soft skills which includes active listening, attentiveness, clear communication, persuasive speaking, ability to use positive language, confidence, good body language, patience and self-control and ability to empathize.
  • Ability to ensure consistency of standards/procedures and promote efficiencies.
  • Highly detail-orientated when documenting information accurately such as recording time and activities within a Service Desk system, working to SLAs.
  • Experience in IT or PC capability troubleshooting issues.
  • Experience working within Court Administrations and users of varying technical knowledge levels.

KORE1 Technologies is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and skilled individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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