Teller Team Leader

4 weeks ago


Chicago, Illinois, United States Byline Bank. Full time
About Byline Bank

Headquartered in Chicago, Byline Bank operates 46 branch locations across the Chicago and Milwaukee metropolitan areas. Our bank offers a comprehensive range of commercial and community banking products and services, catering to small- and medium-sized businesses, financial sponsors, and consumers. As a leading Small Business Administration lender, we adhere to rigorous standards, resulting in our national SBA ranking by volume FY2023.

About the Job

We seek highly motivated individuals who thrive in fast-paced customer-centric environments. Successful candidates will possess strong leadership skills, a commitment to delivering exceptional service, and a passion for growth and innovation. As an Assistant Branch Manager, you will play a vital role in supporting the Branch Manager in driving operational excellence, fostering collaboration, and promoting our values.

Responsibilities

This role encompasses various responsibilities, including:

  • Supporting the Branch Manager in maintaining operational efficiency and ensuring seamless execution of tasks.
  • Oversight of teller functions, ATM balancing, and customer service duties.
  • Providing coaching and guidance to branch staff in sales and service activities.
  • Maintaining accurate records, including back-office work, monthly efficiency logs, and audits.
  • Developing and implementing strategies to enhance customer experience and drive business growth.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent customer service and oral communication skills.
  • At least two years of experience in assessing customer needs and problem-solving.
  • Proven leadership experience, including coaching, training, or mentoring.
  • Two years of prior managerial/supervisory experience.
  • Cash handling experience.
  • Strong knowledge of Microsoft Office.
  • Prior banking experience is strongly preferred.

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