Logistics Operations Director
4 weeks ago
At OTA America, Inc., we are a leading international logistics company with extensive global connections. Our network spans the world, with a strong presence in Far East Asia.
We seek an ambitious Freight Forwarding Operation Manager to join our team at our Duluth, GA location. This full-time role comes with a competitive salary of $70,000-$90,000 per year, commensurate with experience and qualifications.
Responsibilities:- Manage and oversee day-to-day import/export air/ocean operations
- Track, trace, and update shipment statuses daily, while following up on inquiries responsibly
- Ensure timely completion of AR/AP entries
- Maintain effective cost control by managing P&L and optimizing productivity
- Research competitive rates for profitability and make informed pricing decisions
- Provide clear job responsibilities and instructions to subordinates to ensure excellent customer service
- Stay knowledgeable about TSA, FMC, CTPAT, and US Customs regulations
- Maintain strong relationships with customers, vendors, agents, and colleagues
- Set objectives and goals within the team and continuously improve operating processes
- Handle claims and resolve issues efficiently
- 5+ years of experience in domestic and international import/export operations
- Experience in managing teams of import and export professionals
- Background in handling perishable, hazardous, or oversized projects is a plus
- Excellent management and problem-solving skills for on-time pick-up, delivery, and shipment status
- Strong attention to detail and ability to handle high-pressure situations
- Bilingual proficiency in Korean and English (verbal and written)
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
- Bachelor's degree or equivalent work experience preferred
This position offers various benefits, including medical insurance, paid time off, flexible working hours, and a 401(k) plan after one year of continuous employment. We also provide a signing bonus and bonus opportunities based on performance.
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