Galaxy Park Guest Experience Specialist
3 days ago
The estimated salary for this role is $18.50 per hour.
Company OverviewAEG has been a leading force in transforming sports and live entertainment for over 20 years. With a presence that spans across the globe, we host millions of guests every year and present thousands of events annually. Our commitment to innovation, artistry, and community drives us to create memorable experiences that leave a lasting impression.
About This RoleWe are seeking an exceptional individual to join our team as a Galaxy Park Guest Services Representative. In this role, you will be responsible for providing top-notch guest experiences for all visitors to Galaxy Park. You will be the first point of contact for guests, handling inquiries, resolving issues, and ensuring that every visitor feels welcome and valued.
- Provide excellent customer service by greeting guests warmly and being knowledgeable about venue layout, programs, and policies.
- Act as the first point of contact for guest inquiries and client issues, escalating to a supervisor when necessary.
- Process POS transactions, including selling merchandise and beverages, and assist with registering customers for programs and booking field rentals.
- Knowledge of facility protocols to ensure guests follow safety guidelines while inside the facility.
Required Qualifications:
- A minimum education level of High School Diploma or equivalency.
- A minimum of 1-2 years of related work experience.
- Ability to operate basic office equipment and have working knowledge of computer operations, including MS Office and other business systems.
- Must be able to stand consistently for a minimum of 6 hours and withstand various weather elements.
- Excellent customer service skills and ability to lift, push, pull up to 50 lbs.
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