Galaxy Park Guest Experience Specialist
2 days ago
AEG is seeking a highly skilled Guest Services Representative to provide exceptional customer service and support to guests at Galaxy Park. The successful candidate will be responsible for creating a positive experience for all visitors, ensuring that every interaction is friendly, efficient, and memorable.
About the Role
This is an exciting opportunity to join a dynamic team that is passionate about delivering world-class experiences. As a Guest Services Representative, you will be the first point of contact for guests, handling inquiries, resolving issues, and providing information on venue layout, programs, and policies. Your excellent communication skills and ability to work in a fast-paced environment will make you a valuable asset to our team.
Key Responsibilities
- Provide exceptional customer service by welcoming guests, responding to queries, and resolving issues promptly.
- Monitor entry to the venue, ensuring a smooth and safe experience for all visitors.
- Process POS transactions, including sales of merchandise and beverages, and assist with program registration and bookings.
- Maintain knowledge of facility protocols, reporting any injuries or unsafe areas to supervisors.
Requirements
- High school diploma or equivalent required; 1-2 years of related work experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Ability to operate basic office equipment and have working knowledge of computer operations, including MS Office and other business systems.
- Must be able to stand consistently for 6 hours, withstand various weather conditions, and work evenings, weekends, and holidays.
What We Offer
- Competitive salary: $18.50 per hour
- Opportunities for professional growth and development within a dynamic organization
- Collaborative and supportive team environment
AEG Values
- Innovation: We're committed to pushing boundaries and creating memorable experiences.
- Artistry: We believe in the power of creativity and self-expression.
- Community: We strive to build inclusive and diverse teams that reflect the communities we serve.
- Sustainability: We're dedicated to minimizing our impact on the environment through sustainable practices.
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