Order Management Representative

3 weeks ago


Lancaster, United States O-AT-KA Full time

O-AT-KA Cooperative Overview

We're a farmer-owned cooperative dedicated to delivering high-quality dairy products. Our farmers take a long-term approach, and we aim to honor their efforts in everything we do.

Our diverse product line includes milk, flavored milk, yogurt, dip, sour cream, cottage cheese, Italian cheese, and ice cream mix, all marketed under various brands.

Compensation

This position offers a competitive hourly rate of $20-$24.

Job Summary

The Customer Relations Representative plays a crucial role in maintaining solid customer relationships by efficiently processing orders and addressing any concerns that may arise. They collaborate closely with the Sales Team to ensure timely order completion and delivery.

Primary Responsibilities:

  • Process customer orders accurately and promptly, adhering to departmental SOPs.
  • Respond to customer inquiries regarding orders, products, and delivery in a professional and courteous manner.
  • Facilitate effective communication between cross-functional teams, both internal and external, to coordinate order completion and delivery.
  • Maintain knowledge of product lines, production schedules, pricing, and other essential information.
  • Support new customer onboarding and ensure up-to-date customer account notes and contact information.
  • Perform primary and backup representative duties as assigned.
  • Act as a liaison for customers regarding complaints and damage claims.
  • Cross-train colleagues as needed.

Qualifications

To excel in this role, you should possess:

  • An associate's degree and at least one year of customer service experience.
  • Excellent communication and follow-up skills.
  • The ability to prioritize tasks, multitask, and work professionally under pressure.
  • A sense of urgency to handle time-sensitive issues efficiently.
  • Strong computer skills, particularly with Microsoft Office applications.
  • Adaptability and excellent time management skills.
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