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Guest Service Ambassador

2 months ago

Scottsdale, Arizona, United States Frank Lloyd Wright Foundation Full time
Job Summary

The Frank Lloyd Wright Foundation is seeking a Guest Service Representative to join our team at Taliesin West. As a key member of our Public Engagement Team, you will play a vital role in delivering exceptional guest experiences to our diverse visitors.

Key Responsibilities
  • Warmly greet guests upon arrival and provide a warm welcome to Taliesin West.
  • Guide guests through the audio tour experience, ensuring a memorable and engaging visit.
  • Act as a knowledgeable host in multiple indoor locations, answering questions and providing support throughout the visit.
  • Assist with Guest Services in the Kiosk and/or Call Center as needed.
Requirements
  • High school diploma or equivalent.
  • At least 6 months of experience in a customer service role.
  • Strong communication skills with the ability to multitask effectively.
  • Proven problem-solving abilities and the capacity to work well with diverse teams and audiences.
  • Ability to perform under pressure, meet deadlines, and adapt to changing circumstances.
  • Capability to stand for extended periods and handle desert weather and terrain.
Preferred Qualifications
  • Academic or professional background in Communications, Museum Studies, Customer/Visitor Services, History, Art History, General Education, or related fields.
  • 1+ years of experience in customer service, public speaking, retail, or call center environments.
  • Demonstrated proficiency with technology, including computers, iPads, MP3 players, smartphones, and other handheld devices.
  • Familiarity with Microsoft Office Suite and Salesforce, or the ability to learn the software during training.
  • Knowledge of Frank Lloyd Wright and his architectural principles.
Work Environment

The Frank Lloyd Wright Foundation is a nonprofit organization in the arts and culture field that is made up of talented and caring individuals, guided by our shared mission to inspire people to discover and embrace an architecture for better living through meaningful connections to nature, the arts, and each other.

We offer competitive compensation, an inclusive environment, a comprehensive benefits package, and are situated in the beautiful Sonoran Desert.

This is a seasonal, part-time position with shifts ranging from 4 to 6 hours, totaling approximately 20 to 25 hours per week from October through May.

Flexibility in scheduling is required, including availability for evenings, weekdays, and weekends.

The rate of pay is $16.50/hour.