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Patient Access Representative PRN
2 months ago
The Patient Access Representative PRN is responsible for effectively and efficiently processing all patients to all services in the hospital by maintaining front desk reception, switchboard, and registration in a courteous and professional manner.
Key Responsibilities- Process all inquiries and requests at front desk reception and switchboard efficiently, including answering all incoming phone calls and transferring to appropriate departments.
- Maintain a current working knowledge of new and departing staff, record arrival time and registration time of all patients that present for services, and maintain visitor sign in for Obstetrical patients.
- Sort incoming patient mail by room number and deliver to appropriate nursing station, re-address mail to discharged patients and put in outgoing mail.
- Unlock various offices and file cabinets, relocking at department closing.
- Responsible for all aspects of outpatient and inpatient registration, including completion of all data screens on registration profile and verifying information for each date of service.
- Assess patient's insurance coverage, including eligibility, and maintain a current working knowledge of outpatient coverage issues and assessing medical necessity when applicable.
- Adhere to all aspects of the POS policy as applies to IP and OP registrations, prepare and explain Advanced Beneficiary Notices when applicable, and completion of Medicare Secondary Payer Questionnaire on all Medicare patients.
- Assist physician office staff in understanding National Coverage Policies, provide Notice of Privacy Practice and obtain patient signatures on hospital consent forms for each date of service, including establishing a responsible party of patient when patient is unable to sign.
- Verify outpatient orders and all required information, establish existence of an Advanced Directive, and prepare all preoperative and surgery paperwork necessary to register patient as scheduled by Operation Room.
- Recognize those patients who may qualify for Free Care and offer application, maintain supplies to perform job functions, and adhere to departmental dress code.
- Seek out needed information by staying informed and involved by attending meetings, reading memos, policies, meeting minutes, newsletters, email, and other appropriate information in a timely manner.
- High School Diploma or GED with on the job training.
- Experience with various computer systems and typing.
- Knowledgeable in medical terminology, health insurance plans, and daily operations of a business office and general office machines.
- Ability to work independently as well as in a team setting, and performing under pressure and with periods of interruption.
- Excellent communication and organizational skills.
