Senior Systems Engineer

1 week ago

Washington, Washington, D.C., United States NPR Full time
About the Role

NPR is seeking a highly skilled Systems Engineer to join its IT Infrastructure team. As a key member of the team, you will be responsible for designing, administering, and supporting all existing and new server infrastructure.

Key Responsibilities
  • Manage all systems supported by the Infrastructure team, including enterprise storage management, server builds, patch management, virtual machine management, and virus scanning.
  • Recommend and implement changes to the overall systems through a structured change management process.
  • Evaluate cloud strategy and system architecture, and maintain all cloud infrastructure.
  • Act as an escalation point for critical issues across various internal technology groups.
  • Create and maintain metrics to measure response time and availability for systems.
  • Respond to critical system issues on a 24x7 basis.
  • Keep management informed about any issues and escalate in a timely manner.
  • Document processes, procedures, instructions, and training materials for users and IT colleagues.
  • Collaborate with Security Engineers to ensure systems are secure and compliant with all policies.
  • Analyze and document business and IT process workflow, and make recommendations for improvements.
Requirements
  • At least 5 years of experience supporting, maintaining, troubleshooting, and administering systems in a Datacenter Environment.
  • At least 2 years of experience planning, designing, developing, managing, maintaining, and supporting infrastructure on Cloud (AWS or Azure).
  • Working knowledge of Windows Servers.
  • Experience with Microsoft technologies such as Active Directory, IIS, SQL, and DFS.
  • Experience with networking technologies such as DHCP, DNS, IP address management.
  • Experience supporting Azure AD, Office 365, and Microsoft tools.
  • Experience configuring and supporting VMWare ESXI or Microsoft Hyper-V.
  • Experience configuring and supporting Storage Area Networks.
  • Working knowledge of Cisco UCS and Fabric Interconnects.
  • Basic knowledge of Citrix load balancing technologies.
  • Strong written and verbal communication skills.
  • Ability to operate in a high-pressure environment and handle multiple projects simultaneously.
  • Experience creating detailed systems documentation and flow charts.
  • Experience working in a team-oriented, collaborative environment.
  • Ability to participate in an on-call rotation.
  • Ability to participate in a 2-week onsite rotation every few months.
Preferred Qualifications
  • Knowledge of 2 Factor Authentication Application preferably Okta.
  • Knowledge of Microsoft System Center Suite, including SCCM, SCOM, etc.
  • Knowledge of Linux.
  • Knowledge of Configuration Management Tools like Puppet, Chef, or Ansible.
  • Knowledge of Scripting with Python, Powershell, and Javascript.
  • Knowledge of Enterprise Storage Systems (Preferably Dell Unity and Cloud storage).
  • Knowledge of Enterprise Backup and Recovery Tools like Commvault, Cloud backup.
  • Knowledge of Citrix Virtual Desktop Infrastructure.
  • Relevant industry certifications related to VMWare, Microsoft, and AWS.
About NPR

NPR is a thriving, mission-driven multimedia organization that produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation.

We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Our employees value information, creativity, curiosity, and social responsibility, and we are committed to doing the right thing in our journalism and in every role at NPR.

We are building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success.

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