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Customer Service Ambassador

2 months ago

Daytona Beach, Florida, United States FRED ASTAIRE DANCE STUDIOS Full time
About Us

Fred Astaire Dance Studios is a leading dance instruction franchise with a global presence, enriching lives through the transformative power of dance.

Job Summary

We are seeking a highly skilled Customer Support Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our clients and students.

Key Responsibilities
  • Customer Service: Provide timely and effective support to clients and students, addressing their inquiries and concerns in a professional and courteous manner.
  • Account Management: Maintain accurate records of client interactions, ensuring seamless communication and resolving any issues that may arise.
  • Team Collaboration: Work closely with our management and staff to ensure a cohesive and efficient support system.
  • Problem-Solving: Utilize strong analytical and problem-solving skills to resolve complex issues and provide creative solutions.
  • Communication: Develop and maintain effective communication channels with clients, staff, and management, ensuring clear and concise information exchange.
Requirements
  • Excellent Communication Skills: Possess outstanding verbal and written communication skills, with the ability to articulate complex ideas in a clear and concise manner.
  • Time Management: Demonstrate exceptional time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Organizational Skills: Showcase strong organizational skills, with the ability to maintain accurate records and ensure seamless communication.
  • Interpersonal Skills: Possess excellent interpersonal skills, with the ability to build strong relationships with clients, staff, and management.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment, with the ability to adjust to changing priorities and deadlines.
What We Offer
  • Competitive Compensation: A salary commensurate with experience, plus opportunities to earn bonuses.
  • Benefits Package: A comprehensive benefits package, including PTO, vacation time, continuing education, and health and wellness benefits.
  • Professional Development: Expert training programs to develop your business skills and advance your career.