Customer Care Voice Associate

6 days ago


Providence, Rhode Island, United States NTT DATA Full time

Job Description:

At NTT DATA, we strive to deliver exceptional service to our clients. As a Health Insurance Benefits Coordinator, you will play a vital role in ensuring that our clients receive the best possible support for their health insurance needs.

Key Responsibilities:

  • Answer member inquiries regarding health insurance benefits, eligibility, and claim status.
  • Support less experienced team members and handle escalated issues.
  • Interact with clients and internal departments to resolve issues.
  • Organize and complete tasks according to assigned priorities.
  • Focus on quality, including attention to detail, accuracy, and accountability.
  • Develop and maintain a solid working knowledge of the healthcare insurance industry and of all products, services, and processes performed by the team.

Requirements:
  • High school diploma or equivalent.
  • Undergraduate degree or some college coursework preferred.
  • 3+ years of experience in customer service.
  • 3+ years of experience that required a knowledge of healthcare insurance policy concepts.
  • 3+ years of experience in a professional/office-related role that required effective communication with internal team members and external customers.
  • 3+ years of experience using a computer with Windows PC applications.
  • Strong analytical/problem-solving skills.

About NTT DATA:

NTT DATA is a recognized leader in IT and business services, including cloud, data, and applications. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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