Guest Service Operations Manager
4 days ago
Parking Management Company is seeking an exceptional Guest Service Operations Manager to lead our valet parking team. This role requires a hospitality maestro who can orchestrate seamless experiences and exceed guest expectations. As the heart of our valet operations, you'll wear many hats, leading and motivating a team of parking professionals, fostering a collaborative and productive environment where everyone shines.
About the Role:
This pivotal position plays a key role in assisting in the overseeing of day-to-day operations of our valet team, ensuring seamless delivery of exceptional guest service and consistently exceeding guest expectations. Key responsibilities include leading, motivating, and managing a team of valets, upholding highest standards of service quality, and contributing to overall success of our valet operations.
Responsibilities:
- Lead, motivate, and manage a team of valets, fostering a positive and productive work environment
- Assist in overseeing day-to-day operations of valet service, ensuring smooth and efficient operations
- Implement and enforce valet policies and procedures to maintain highest standards of service quality
- Train and develop valets, providing ongoing coaching and mentorship to enhance their skills and knowledge
- Address guest concerns and complaints promptly and professionally, ensuring their satisfaction
- Collaborate with hotel management and other departments to ensure seamless service integration
- Monitor and analyze valet performance metrics, identifying areas for improvement and implementing corrective actions
- Maintain a safe and secure valet area, adhering to all safety and security protocols
- Contribute to development and implementation of strategic initiatives to enhance valet service
Qualifications:
- Proven track record of success in leading, motivating, and developing teams
- Exceptional customer service skills, with demonstrated ability to handle guest concerns and complaints effectively
- Strong organizational and time management skills, with ability to prioritize tasks and meet deadlines
- Attention to detail and commitment to maintaining highest standards of service quality
- Excellent communication and interpersonal skills, with ability to build rapport with team members, guests, and hotel management
Salary: $60,000 - $80,000 per year, depending on experience
Benefits: Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and retirement savings plan.
Location: Fort Worth, TX
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