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Hotel Reception Associate

2 months ago


Erie, Pennsylvania, United States Red Roof Inns, Inc. Full time

Hotel Reception Associate opportunity available at Red Roof Inns, Inc.

Key Responsibilities:

  • Addressing inquiries from guests
  • Managing guest concerns
  • Handling incoming calls
  • Organizing documentation
  • Coordinating guest bookings
  • Conducting follow-up calls for guest satisfaction
  • Facilitating the check-in and check-out process

Available Shifts:

  • Morning Shift: 7AM-3PM
  • Evening Shift: 3PM-11PM
  • Night Shift: 11PM-7AM (including Night Auditor responsibilities)

Availability on weekends and holidays is essential.

Essential Skills:

  • Meticulous attention to detail
  • Effective communication skills
  • Welcoming demeanor
  • Proficient in computer and phone handling
  • Ability to resolve customer issues
  • Reliability and punctuality
  • Professional conduct

Experience with processing credit card and cash transactions is required.

Compensation: $9-$12 per hour, commensurate with experience.

Required Qualifications:
  • Must be legally authorized to work in the United States
Preferred Qualifications:
  • Minimum age requirement of 17