Customer Service Coordinator

5 days ago


Ft Pierce, Florida, United States Nis Air Full time
About Nis AirNis Air is a reputable HVAC company with a strong commitment to delivering exceptional service to its customers. With over 50 years of experience, we pride ourselves on building lasting relationships based on customer satisfaction, trust, and value.

As a well-established company, we offer our employees a positive culture that values individual growth and advancement.

Job OverviewThe role of Dispatcher at Nis Air requires a highly organized individual who can multitask effectively and work well in a team environment. Key responsibilities include scheduling, dispatching technicians logically and according to their skillset, performing general office tasks, and maintaining excellent customer relationships.

We are seeking a self-motivated team player with excellent communication skills to join our team.

Key Responsibilities
  • Scheduling and dispatching technicians to ensure efficient service delivery
  • Multitasking and prioritizing tasks to meet deadlines
  • Maintaining accurate records and reports
  • Providing exceptional customer service through effective communication
  • Working collaboratively with the team to achieve goals
Requirements

To be successful in this role, you will need:

  • Minimum 2 years of phone experience working with incoming calls
  • Experience with Service Titan or similar software
  • Excellent computer skills, including Microsoft Office
  • Able to build rapport with clients and prioritize tasks effectively
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
Benefits

We offer a competitive compensation package, including:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Vacation Pay
  • Holiday Pay
  • 401K Plan
Compensation

The hourly rate for this position is between $20.00 - $22.00 per hour.



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