Customer Service Coordinator
5 days ago
As a well-established company, we offer our employees a positive culture that values individual growth and advancement.
Job OverviewThe role of Dispatcher at Nis Air requires a highly organized individual who can multitask effectively and work well in a team environment. Key responsibilities include scheduling, dispatching technicians logically and according to their skillset, performing general office tasks, and maintaining excellent customer relationships.We are seeking a self-motivated team player with excellent communication skills to join our team.
Key Responsibilities- Scheduling and dispatching technicians to ensure efficient service delivery
- Multitasking and prioritizing tasks to meet deadlines
- Maintaining accurate records and reports
- Providing exceptional customer service through effective communication
- Working collaboratively with the team to achieve goals
To be successful in this role, you will need:
- Minimum 2 years of phone experience working with incoming calls
- Experience with Service Titan or similar software
- Excellent computer skills, including Microsoft Office
- Able to build rapport with clients and prioritize tasks effectively
- Positive and professional demeanor
- Excellent written and verbal communication skills
We offer a competitive compensation package, including:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Vacation Pay
- Holiday Pay
- 401K Plan
The hourly rate for this position is between $20.00 - $22.00 per hour.
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