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Sales Counter Associate

2 months ago


Wakefield, United States Arnold Lumber Company Full time
Job Overview

Level
Entry Level

Job Type
Full-Time

Shift
Day Shift

Position Summary

The Counter Sales role at Arnold Lumber Company is an integral part of our sales team, dedicated to providing exceptional service to our customers. As a full-service lumberyard, we pride ourselves on offering a comprehensive range of building materials, masonry supplies, cabinetry, and design services.

Key Responsibilities:
  • Assist customers at the sales counter, ensuring a welcoming and efficient service experience.
  • Process orders, handle sales transactions, and provide accurate quotes.
  • Maintain inventory organization through stocking and cycle counting.
  • Build and nurture relationships with both internal and external customers.
  • Deliver outstanding customer service by proactively engaging with customers and assisting them in their purchasing decisions.
  • Oversee daily store operations, including opening and closing procedures and cash management.
  • Utilize the POS system to check stock availability and provide product information.
  • Guide customers to the appropriate team members for specialized assistance.
  • Ensure the sales area is well-maintained and stocked with current sales materials and brochures.
  • Address customer inquiries and direct complaints to the appropriate personnel.

Additional Duties:
  • Ensure the sales counter is consistently staffed.
  • Develop product knowledge to enhance customer interactions.
  • Maintain cleanliness and organization in assigned work areas.
  • Familiarize yourself with company policies and procedures related to sales and inventory management.

Qualifications:

Skills and Competencies:
  • Self-motivated with a strong desire to learn.
  • Effective reading, writing, and mathematical skills.
  • Proficient in computer usage.
  • Excellent verbal communication and interpersonal skills.
  • Strong customer service orientation.
  • Organizational skills with attention to detail.
  • Able to work collaboratively within a team environment.
  • Adaptable to changes in technology and systems.

Physical Requirements:
  • Ability to lift up to 50 pounds.
  • Capability to stand or walk for extended periods.
  • Visual acuity for various tasks.
  • Manual dexterity for handling products.

Education and Experience:
  • High School Diploma or GED preferred.
  • Prior experience in customer service or sales is advantageous.
  • Basic knowledge of products relevant to the department is beneficial.

We offer a comprehensive benefits package, including flexible healthcare options and a robust retirement savings program. Our competitive compensation is commensurate with skills and experience.