Counter Sales
5 months ago
Level
Entry
Job Location
Wakefield - Wakefield, RI
Position Type
Full Time
Job Shift
Day
Description
Counter Sales
Arnold Lumber Company is a full-service lumberyard offering building materials, a full line of masonry supplies, cabinetry, and a Kitchen & Bath Design Center Showroom with locations in Bristol, Wakefield, Westerly, and the Headquarters based in West Kingston.
If you are seeking a rewarding position with an opportunity for career growth - we want, YOU on our team.
PURPOSE:
The Counter Sales position will work as a part of a team reporting to the Profit Center Manager. This role is the entry-level position in the Sales department and will be responsible for operational processes and procedures in the respective department. Each Counter Salesperson is responsible for maintaining a team approach within the company and maintaining proper housekeeping in the Store and personal area.
ESSENTIAL FUNCTIONS:
- Staffing the Sales Counter, Greeting and Servicing Customers
- Responsible for Order Entry, Sales Transactions, and Quotes
- Responsible for Stocking, Cycle Counting, and Organization of Inventory
- Relationship building with Internal Customers and Departments, Suppliers and External Customers
- Providing excellent service by Greeting, approaching, and assisting customers in their purchases in a friendly, courteous, and helpful manner
- Responsible for daily Store Opening, Store Closing, and Cash Drawer Procedures
- Providing stock product availability using the POS System
- Providing installation information, product benefits, and literature that is available
- Ownership of and responsibility for performing an entry-level range of processing building materials sales assistance focusing on telephone sales and walk-in traffic through POS System
- Maintaining customer relations and promoting the sale of stock products from all areas of the profit center
- Directing customers to the appropriate team member to provide quotes and place special orders
- Stock shelves in store with inventory received daily by following process and procedure
- Perform Cycle counts as directed by the Manager
- Maintain sales materials, catalogs, and brochures to ensure that they are current
- Direct customer complaints and concerns to appropriate management or designated Customer Service Representative
- Work to gain knowledge of special order and specialty catalogs, both online and printed
- Ensuring that the counter is always staffed
- Begin development of knowledge in all products/merchandise sold through the store
- Maintain Inventory and Housekeeping in your work area and any area assigned to you by your manager
- Develop knowledge of store and company procedures relating to stock, sales, returns, delivery, invoicing, special orders, receiving, and transfers that enable proper coordination of store services to customer
Qualifications
COMPETENCIES/SKILLS:
- Self-motivation and the ability to learn independently
- Ability to effectively read and write and good math skills
- Computer proficient
- Good social and verbal communication
- Outstanding customer service skills
- Excellent organizational skills
- Ability to effectively communicate and work with a team of employees at all levels in an outgoing friendly demeanor.
- The ability to learn and utilize updates and modifications to computer systems as they occur.
- Ability to lift up to 50 pounds.
- Ability to walk/stand for long durations (duration of shift excluding breaks).
- Vision abilities to include close, distance, peripheral, color, and depth differentiation.
- Use of hands and fingers for fine manipulation.
- High School Diploma or GED Preferred
- 1+ years of Customer Service/Sales experience preferred
- Entry Level Knowledge of products within the department for Promotion and Sale
We offer a comprehensive benefits package offering flexible options to meet your healthcare needs and a robust 401(k) and Roth retirement savings program. Our competitive compensation package is based on ones skill set and experience.
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