Medical Assistant Customer Service Representative
4 days ago
We are seeking a compassionate and skilled Medical Assistant to join our team as a Certified Call Center Medical Assistant.
About UsAt Advanced Urology, we prioritize providing exceptional patient care and building strong relationships with our employees. We believe in fostering a supportive work environment that allows our staff to grow and thrive.
With 15 locations across Metro Atlanta, we offer a range of opportunities for career advancement and professional growth. Our commitment to employee development is evident in our education programs, cross-training initiatives, and comprehensive benefits package.
Job DescriptionThis role requires a Medical Assistant with excellent communication skills and a passion for delivering high-quality customer service. As a Certified Call Center Medical Assistant, you will be responsible for assisting patients, management, and physicians by answering inbound calls and addressing medical consultation inquiries.
Your primary duties will include:
- Providing accurate and effective medical consultations via phone
- Taking ownership of caller issues and ensuring excellent customer service
- Utilizing clinical knowledge to address patient concerns
- Collaborating with departmental and interdepartmental resources to satisfy patient needs
To succeed in this role, you must possess:
- A High School Diploma or equivalent
- Certification as a Medical Assistant or Licensed Practical Nurse
- Previous experience in a clinical or call center setting, preferably in Urology or Gynecology
In addition, we value candidates who demonstrate:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and decision-making skills
- A patient-centric approach and commitment to delivering exceptional care
As an Advanced Urology team member, you can expect:
- A competitive salary range of $40,000 - $60,000 per year
- A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
- Opportunities for career advancement and professional growth
We strive to create a positive and inclusive work environment that supports the well-being and success of our employees. If you are a motivated and compassionate Medical Assistant looking for a new challenge, we encourage you to apply.
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