Director of Client Experience

3 weeks ago


Chesterfield, Missouri, United States Nimble Solutions Full time

Job Overview

Nimble Solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, and anesthesia groups. As a Senior Director, Client Services, you will play a key role in partnering with our clients to ensure an exceptional customer experience.

This is a unique opportunity to join a well-established brand serving a high growth end market while gaining valuable experience working closely with Executive leadership. You will be responsible for overall client management and work directly with cross-functional departments for your assigned portfolio of clients.

The ideal candidate has management-level experience in either client services or RCM operations, including leading teams and collaborating with cross-functional teams to ensure client results are delivered.

Key Responsibilities

  • Responsible for the overall management, servicing, and profitability of assigned client accounts and meeting established objectives for their portfolio of clients.
  • Organizing, managing, coordinating, and communicating activities of the account to invested parties.
  • Serves as the primary point of contact for assigned clients and promptly responds to all client inquiries.
  • Engages in regular client interaction via email, conference calls, and in-person visits to ensure customer satisfaction.
  • Interfaces with assigned client service team members to ensure the appropriate preparation, analysis, and presentation of all client deliverables ensuring their accuracy and overall quality.

Requirements

  • 7+ years' experience in revenue cycle management, including at least two years in accounts receivable, coding, or managed care contracting.
  • Proficient knowledge of third-party billing and claims processing procedures.
  • Experience using Practice Management and EMR systems as it relates to production and client reporting.
  • Strong analytical and critical thinking skills.
  • Strong communication skills; verbal and written.
  • Ability to work with a high degree of independence; must be proactive.
  • Proven client relationship skills; must be able to work effectively with physicians and senior management.

Estimated Salary: $120,000 - $150,000 per year



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