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Post-Recovery Specialist

2 months ago

Marquand, Missouri, United States 900Work, LLC Full time
Overview
The Post-Recovery Specialist is tasked with managing a substantial volume of incoming inquiries, acting as a subject matter expert for clients, and providing assistance in a prompt and effective manner. This role is crucial for ensuring accurate and timely communication regarding all repossession activities to clients, adhering to their post-recovery protocols, and aiding associated departments in fulfilling necessary administrative responsibilities.

Key Responsibilities
  • Manage a high volume of inquiries related to all facets of the post-recovery division, including coordinating vehicle release and redemption, addressing client queries, and managing escalated issues.
  • Ensure timely reporting of all repossession activities from third-party service providers to the relevant clients, either via electronic communication or within the client's designated system.
  • Collect all necessary documentation required by clients for each repossession to comply with service level agreements and timelines.
  • Handle a significant number of incoming calls to arrange vehicle releases and make outbound calls to coordinate logistics, documentation, and respond to inquiries.
  • Oversee lot inventory management, which includes processing redemption requests, managing transport releases, and liaising with agencies to maintain an accurate count of vehicles on-site.
  • Address contested repossessions to guarantee that the vehicle retrieval process is executed efficiently and accurately.
  • Compile analytical reports on repossession activities for client review.
  • Maintain timely and appropriate communication with clients.
  • Provide customer service support through phone interactions.
Required Skills
  • Professional phone etiquette is essential.
  • Exceptional verbal communication abilities.
  • Attention to detail, with efficient and precise data entry and research skills.
  • Typing speed of at least 40 words per minute.
Qualifications
  • Associate's Degree or equivalent from a two-year college or technical institution.
  • Bachelor's degree is advantageous.
  • A minimum of one year of experience in customer service or administrative roles within an office environment.
  • Experience managing multiple phone lines is required.
  • Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Compensation and Benefits
  • Competitive salary package.
  • Comprehensive medical benefits, including dental, vision, 401k, pet insurance, and more.
  • Paid time off and holidays.
Work Environment
This position is full-time, with variable days and hours based on business requirements. Evening and weekend work may be necessary as job responsibilities dictate.

Physical Demands
This role is primarily office-based. Candidates must be able to sit at a computer for extended periods and may need to lift items weighing up to 25 pounds. The work environment includes moderate noise levels typical of an office setting with computers, phones, printers, and light foot traffic.

Equal Employment Opportunity
900Work, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.

Additional Information
This job description is not intended to be an exhaustive list of all duties, responsibilities, and activities required of the employee. Responsibilities may change at any time with or without notice.