Student Loan Recovery Specialist

3 weeks ago


Marquand, Missouri, United States RELIANT LLC Full time
Job Summary

Reliant LLC is seeking a highly motivated and detail-oriented Student Loan Recovery Specialist to join our team. As a key member of our operations team, you will be responsible for managing and recovering delinquent higher education accounts.

Key Responsibilities
  • Provide voluntary methods for customers to best meet their financial needs
  • Act as the main point of contact for borrowers to resolve their delinquent student loans
  • Work with customers to obtain necessary documentation and information relative to their current circumstances
  • Sustain proper follow up and maintenance of collection records
  • Meet the daily and monthly goals as assigned by Reliant's management team
  • Maintain targeted performance goals for collections
  • Remain up to date on internal and external industry changes
  • Properly document all processing of borrower's accounts
  • Utilize technology for adequately obtaining borrower contact and location information
  • Adhere to both internal and industry wide compliance regulations
Requirements
  • High School Diploma or GED
  • Student loan, loan consolidation, and education services experience preferred
  • Previous collections, call center, customer service experience is a plus
  • Ability to work in a fast-pace environment
  • Ability to meet and exceed daily, weekly, and monthly production goals
  • Excellent communication skills
  • Ability to work 2 evening shifts a week
  • Ability to work onsite
Benefits
  • Medical, Vision, Dental, and Ancillary Products
  • Company paid Short Term, Long Term, and Life Insurance
  • Competitive pay
  • Commission eligible
  • 401(k) Match


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