IT Solution Architect

2 days ago

St Louis, Missouri, United States Enterprise Holdings Full time
Job Title: IT Solution Architect

Enterprise Mobility is a leading global travel company, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands. We're seeking an experienced IT Solution Architect to join our team in the Sales and Marketing Solutions area, specifically supporting our MS Dynamics 365 CRM application.

This highly strategic position will be involved in and champion CRM initiatives across all the various Enterprise Mobility sales channels. You'll collaborate with business leaders, product owners, and development teams on highly complex requirements analysis, architecture, system design, systems integrations, and implementations.

To be successful in this role, you will need to be a thought leader and partner with business leadership, product teams, and other technologists across the organization.

Responsibilities:
  • Assess and comprehend the existing MS Dynamics 365 implementation and EM's architectural standards to ensure that all recommended solutions are robust, scalable, and aligned with organizational objectives and compliance.
  • Partner with Product Management to understand the different CRM business needs and establish a standard set of Dynamics 365 CRM processes across various business lines, focusing on unifying and optimizing operational efficiencies through standard CRM capabilities.
  • Engage with stakeholders at all levels to align CRM standardization initiatives with business needs, securing buy-in and facilitating smooth transitions.
  • Provide strategic direction on how standard CRM functionality delivered by MS Dynamics 365 can be leveraged by our product teams and business partners, then guiding the technical teams on how to successfully implement.
  • Collaborate effectively with stakeholders and vendors to seek out innovation and provide new system capabilities, all while maintaining architectural integrity.
  • Design and implement robust architectural blueprints that support enterprise-level integrations with business solutions, ensuring uniformity in business processes.
  • Provide strategic consulting and technical leadership in projects to streamline and standardize CRM functionalities, enhancing overall business productivity.
  • Develop and execute a long-term CRM strategic roadmap that aligns with organizational goals, ensuring clear prioritization, milestones, and deliverables.
  • Develop and maintain accurate CRM architectural and data models that adhere to the standard guidance provided by the Office of Architecture.
  • Monitor and optimize Dynamics 365 CRM performance, data trends, and cloud storage capacity, seeking opportunities to enhance capabilities while providing cost savings to business leadership.
  • Provide functional guidance to CRM users through documentation, training sessions, and the resolution of system issues.
  • Provide technical guidance through mentoring and coaching, including hands-on peer code reviews with system engineers.
  • Stay current on the latest Dynamics 365 CRM trends and industry best practices, using this knowledge to propose strategic next steps with product teams, business leadership, and IT management.
  • Conduct regular CRM audits and assessments, ensuring data integrity and security compliance based on ISO policy regulations and standards.
  • Assess CRM system workflow and automation needs, providing direction on how these features can be utilized to provide operational efficiency.
  • Actively participate in CRM planning and strategy sessions, recommending options and approaches to business, product, and IT leadership.

We offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position is open to candidates who wish to work from home (WFH). Team members who choose virtual / remote work should have an adequate space to serve as their home office.

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