ERP Implementation Specialist
3 weeks ago
Job Title: ERP Implementation Specialist
Job Summary: We are seeking an experienced ERP Implementation Specialist to join our team at i3 Verticals. As an ERP Implementation Specialist, you will work closely with client stakeholders to understand their requirements and configure software solutions to meet their needs.
Key Responsibilities:
- Review contracts to ensure understanding and adherence to the scope of work
- Consult with internal and external stakeholders to understand client business processes
- Report project/workstream statuses/risks to Project Managers
- Set up and conduct product overview and solution demonstrations
- Analyze current and future states to ensure features and functionality meet scoped requirements
- Install databases and software and configure the solution to meet client needs
- Create test cases and run tests to find and correct errors
- Train and assist with client/end-user training
- Provide client support during testing, go live, and post-go-live
- Triage, debug, and resolve defects
- Migrate solution to production and perform post-production review
- Review client requests for enhancements and engage with needed departments for scoping and contracting
- Work with Support to transition client solutions to the maintenance phase
- Adhere to communication standards to ensure clients are informed of status, progress, and risks/issues
- Facilitate internal and external meetings
- Maintain positive relationships with internal and external partners
- Create system or implementation process documentation for internal and external stakeholders
- Provide technical guidance and knowledge transfer to technical client and project team members
- Develop and improve project and internal documentation and processes
Requirements:
- Associate degree in accounting-related field or 2+ years of software/IT client service experience
- Knowledgeable in MS Excel, SQL, XML, scripting languages, and/or Java
- Excellent communication skills with ability to build collaborative relationships
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Self-starter
- Detail-oriented
- Ability to prioritize work and meet deadlines
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