ERP Implementation Specialist

4 days ago


Nashville, Tennessee, United States i3 Verticals Full time
Job Summary:

An Implementation Engineer – Accounting (ERP) will work closely with client stakeholders to understand requirements and configure software solutions to meet client needs. This role requires a strong understanding of accounting principles and software configuration. The ideal candidate will have experience in the accounting industry, including technical proficiency with nonprofit and/or government management software and database management.

Key Responsibilities:

Reviews contracts for understanding and adherence to the scope of work
Consults with and partners with internal and external stakeholders to understand client's business processes
Reports project/workstream statuses/risks to Project Managers
Sets up and conducts product overview and solution demonstrations
Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements
Installs databases and software and configures the solution to meet the client's needs
Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
Trains and/or assists with client/end-user training
Provides client support during testing, go live and post go live
Triage, debugs and resolves defects
Migrates solution to production and performs post-production review
Reviews client requests for enhancements and engages with the needed departments for scoping and contracting
Works with Support to transition client solutions to the maintenance phase
Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
Facilitates internal and external meetings
Maintains positive relationships with both internal and external partners
Creates system or implementation process documentation for internal and external stakeholders
Provides technical guidance and knowledge transfer to technical client and project team members
Develops and improves project and internal documentation and processes

Requirements:

Associate degree in accounting related field or 2+ years of software/IT client service experience
Knowledgeable in MS Excel, SQL, XML, scripting languages, and/or Java
Excellent communication skills with ability to build collaborative relationships
Ability to work independently and as part of a team
Strong analytical and problem-solving skills
Self-starter
Detail-oriented
Ability to prioritize work and meet deadlines

Preferred Qualifications:

2+ years' experience in a software training and implementation environment
2+ years' experience with financials/accounting
Hands on experience developing in SQL, XML, scripting languages, Java and/or Groovy

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